Question 1

Customer service support

Accepted Answer

Our head office customer support team has the skills and product knowledge to fully support your needs, feel free to contact us anytime.   Customer Service: tickets@offf.barcelona. When sending your request, please, indicate your full name and a description of the issue.  Legal address: Carrer Gal.lileu 177, 08224 Terrassa, Barcelona. VAT Number: B67457788 (OFFF Events S.L.)​​​​​​.

Question 2

When and where OFFF 2023 is celebrated?

Accepted Answer

OFFF 2023 will take place at its home – The Disseny Hub Barcelona (Plaça de les Glòries Catalanes, 37, 08018 Barcelona) on March 23–25.  The details of the program will be available on the Agenda page later on.

Question 3

Where can I find the information for press / acredditation?

Accepted Answer

Please find it on the Press Room page.

Question 4

How can I check that the purchase has taken place correctly?

Accepted Answer

If your purchase has taken place correctly, you will receive a confirmation e-mail with detailed information on the purchase you have just made. This e-mail may not reach your in-tray as some Internet services flag it as spam. We recommend you always check the "Spam" section.  You can also check it by consulting your card statement or online banking service.

Question 5

Can I buy tickets onsite?

Accepted Answer

The remained tickets can be purchased at the box office of Disseny Hub Barcelona on the day of the festival. Please keep in mind that usually all tickets are sold out before the festival, so better hurry up ;)

Question 6

Cancel or modify the purchase

Accepted Answer

No changes or refunds will be accepted after the transaction has been carried out.   An error during the purchase or failure to attend the event, among other reasons, will not be grounds for a refund of the sum or any modification to tickets purchased.  The purchase amount of the tickets will only be reimbursed in the event of a verified technical problem within the purchase or total cancellation of the event.  Please mind that the ticket is valid for OFFF Barcelona 2022 edition only.  Since the ticket is not nominal, you can pass it to a colleague or a friend.

Question 7

Method of payment

Accepted Answer

We accept the following credit cards: Visa and Mastercard. The ticket sales system uses a secure server with the latest encryption technology.

Question 8

Are there any discounts available?

Accepted Answer

We will be happy to offer a discount for groups of bigger than 10 people. To arrange a group discount, please contact tickets@offf.barcelona.

Question 9

Is the ticket nominal?

Accepted Answer

No, each ticket only has a unique number and a QR code that will be scanned at the Box Office to provide you with a wristband.

Question 10

If my ticket is purchased on a company’s name, can I get an invoice?

Accepted Answer

When you purchase the ticket, the system automatically generates the invoice. We recommend you check the "Spam" section.  If it didn’t work, please send a request to estela@offf.barcelona, indicating your full name, type of the purchased ticket (Early Bird / Regular / Workshop ticket / Masterclass ticket), the paid amount and the billing information.

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Agenda

Workshops

Masterclasses

Journal

Recordings